GUEST EXPERIENCE INTELLIGENCE

Turn every review into
a better next shift.

Guestriva turns scattered restaurant feedback into clear priorities—so leaders can recognise great people, catch recurring issues early and improve the experiences that bring guests back.

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GR GuestrivaAll venues⌄RC
GOOD EVENING

Your guest pulse

Last 30 days⌄
GUEST SENTIMENT86%

↗ 8% this month

REVIEWS ANALYSED248

Across 3 venues

TEAM MENTIONS72

↗ 14 recognised

Sentiment movement
MON　 TUE　 WED　 THU　 FRI　 SAT
What guests notice

Service 92%

Atmosphere 89%

Wait time 68%

TEAM MOMENTKim mentioned by name“Made our entire night special.”
OPERATIONAL SIGNALWait time trending upFriday · Main dining room
FROM SCATTERED REVIEWS TO ONE CLEAR OPERATIONAL PICTURE.
THE SIGNAL INSIDE THE NOISE

Your guests already tell you
what matters.

The problem isn’t a lack of feedback. It’s finding the signal before a pattern becomes a costly operational problem.

★★★★★
“The food was beautiful, but what we’ll remember is how the team handled our anniversary.”
ILLUSTRATIVE GUEST REVIEW
BUILT FOR OPERATORS, NOT ANALYSTS

Less reading.
More knowing.

Guestriva does the heavy lifting, then brings your team the few things that deserve attention now.

01

Sentiment, without the guesswork

See what guests feel—not just the star rating. Separate praise, friction and emerging risk.

02

The themes behind every shift

Track service, food, atmosphere, value and cleanliness across every review.

03

Make great work visible

Surface staff mentions so leaders can recognise the people guests remember.

04

One view across locations

Compare venues and focus leadership attention where it can have the greatest impact.

THE MANAGER CONSOLE

See the business.
Not just the reviews.

Guestriva gives decision-makers one clear view of guest sentiment, staff recognition and issues needing attention—without digging through review platforms or spreadsheets.

One view of guest feedbackClear signals for recognition and coachingFaster action before patterns grow
Guestriva Manager Console showing review intelligence, ratings, staff praises and sentiment breakdown
Product viewEverything a restaurant leader needs to know before the next shift.
FROM VOICE TO ACTION

One simple rhythm.
Every day.

01COLLECT

Bring reviews into one organised view.

02UNDERSTAND

AI identifies sentiment, themes and people.

03PRIORITISE

See what matters, where and how urgently.

04ACT

Recognise, coach and improve with evidence.

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BUILT AROUND REAL OPERATIONS

Clarity that belongs
on the floor.

Guestriva is designed around the rhythm of restaurants: fast shifts, real people and decisions that cannot wait for another report.

“The guest sees the moment.
Guestriva reveals the pattern.”
CLARITY AT EVERY LEVEL

The right insight.
For the right leader.

From one dining room to a growing hospitality group, everyone sees the decisions that belong to them.

01

Owners

See the reputation signals that influence loyalty, growth and brand value.

→
02

General managers

Walk into every briefing knowing what to celebrate and what to correct.

→
03

Operations leaders

Compare locations and turn isolated comments into group-wide learning.

→
THE BUSINESS CASE

Stop managing reputation
through screenshots.

Guestriva replaces a slow, fragmented routine with a clear management rhythm your team can use before every shift.

WITHOUT GUESTRIVA
  • Reviews checked manually
  • Patterns noticed after they repeat
  • Staff praise buried in comments
  • Decisions shaped by anecdotes
WITH GUESTRIVA
  • Feedback organised in one view
  • Recurring themes surfaced earlier
  • Guest-mentioned staff made visible
  • Decisions supported by guest data
BORN ON THE RESTAURANT FLOOR

Made by hospitality people.
For hospitality people.

Guestriva was conceived by Richard Coleman and Richie Richards after seeing how much valuable information sits buried inside restaurant reviews—and how difficult it is for busy managers to turn that feedback into consistent action.

We’re building the simpler, more human way to understand guests, recognise teams and improve operations.

OUR BELIEFBehind every review is a moment your team created.Guestriva makes those moments visible.
FOUNDING RESTAURANT PILOT

See what your reviews
are trying to tell you.

We’re inviting a select group of restaurants to experience Guestriva in real operations. Bring the feedback you already have; we’ll show you the people, patterns and priorities hidden inside it.

✓ A focused walkthrough for your operation✓ Direct access to the founders✓ See the product before making a decision
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EARLY ACCESS · SELECT RESTAURANTS · DUBAI